FAQ - FREQUENTLY ASKED QUESTIONS
- What is the requirement of attendance for a learner taking a course at AGA?
- Learners are required to fulfil a 75% class attendance for all courses. Failure to do so will result in failure of completion of the course.
- When will the learner know the results of the course?
- Learners will be taking formal assessments on selected day/s of the course. After completion of the formal assessment, the trainer will mark the completed handouts and provide feedback to each learner. Learners will learn of their attained results then.
- What happens if the learner fails the formal assessment?
- In the case of 1st time failure, Learner may opt to re-take the assessment. If the trainer identifies that the learner lacks the knowledge and skills required for competency, the trainer may recommend the learner to take the course again.
- What if the learner has a special reason for missing a lesson or formal assessment?
- Leave of absence may be granted to the learner for the following reasons:
- Bereavement of immediate family members.
- Sudden deterioration of health of the learner or Specific Medical Condition.
- Urgent specific work matter.
- If a learner needed to be absent for the above reasons, he/she must contact AGA office as soon as possible and hand in supporting documentary evidence. If accepted, the learner may be allowed to join the next scheduled course date. Consequently, a learner who has no approval from AGA to miss a lesson will be deemed as failing the course. No refund will be made to the learner in such cases.
- Leave of absence may be granted to the learner for the following reasons:
- When will the learner receive his/her official Pearson certificate for the course taken?
- For BTEC courses taken by the learner, the official Pearson certificate will be ready for collection a month after the date of completion of the course.
- When will the learner receive his/her official SSG/WSQ certificate for the course taken?
- WSQ e-certificates will be downloadable via your SkillsPassport 4 weeks after the successful course
completion date. For more information on how to download your e-Certs, please visit https://www.myskillsfuture.gov.sg/content/portal/en/individual/skills-passport.html#timeline
- WSQ e-certificates will be downloadable via your SkillsPassport 4 weeks after the successful course
- Where can the learner go to explore other courseware and progression pathways?
- Learners may click the Course Schedules tab to check out all available courses offered by AGA.
